Support

Sarang (developer: Umut Kaplan)

Frequently asked questions

How do I pair with my partner?

After you sign up, you'll see your 6-character invite code on the pairing screen. Send the code to your partner; when they enter it, you get a pairing request, and once you tap Accept, you're paired. If you enter your partner's code instead, the request goes to them. An account can only be paired with one person at a time.

Why isn't my partner's location updating?

• On your partner's phone, location access for Sarang must be set to Always with Precise Location on (Settings > Sarang > Location).
• Don't close the app by swiping it up in the app switcher; leaving it in the background is enough.
• If there's no internet connection or the phone's battery died, the map shows the reason.
• Your partner may have paused their location or turned off sharing.

How do I hide my location for a while?

With Settings > Location and privacy > Pause location, your location isn't sent for 15 minutes, 1 hour or 8 hours, and your partner sees "Location paused". To turn sharing off completely, use the Location sharing switch in the same section.

Battery use

While you're moving, Sarang shares your location every second; once you stay in one place for more than 20 minutes, it slows to every 10 seconds. When you pause your location or turn off sharing, no location is sent.

I'm not getting notifications

On iPhone, Settings > Notifications > Sarang must be on. You can choose which notifications you get in the app under Settings > Notification preferences.

What is Premium Together?

A subscription that unlocks unlimited memories, more saved places, several arrival alerts at once, 7-day location history and all couple games. When one of you subscribes, you both get it. The free plan includes live location, Miss you, the daily heart, special days and widgets.

How do I cancel my subscription?

On iPhone, go to Settings > [your name] > Subscriptions > Sarang, or in the app, Settings > Premium Together > Manage subscription. If you cancel, Premium stays active until the end of the current period. For refunds: reportaproblem.apple.com.

How do I change the app language?

Settings > Language and units. You can choose English, Turkish or Korean; notifications and emails come in the same language.

I forgot my password

Tap Forgot password? on the sign-in screen and set a new password with the 6-digit code sent to your email. If the code doesn't arrive, check your spam folder.

I forgot my app lock passcode

Tapping Forgot passcode on the lock screen signs you out and removes the lock. When you sign in again, your data is still there and you can set a new passcode.

I got a new phone

All data is stored on the server. Install Sarang on your new phone and sign in with the same account; there's no need to unpair. If Premium doesn't show up, tap Settings > Premium Together > Restore purchases.

How do I unpair?

Settings > Account security > Unpair. Shared memories, photos, calendar and the heart streak are deleted for both of you.

How do I delete my account?

Settings > Account security > Delete account. Details: Delete account.